• Any disputes must first be reported to our customer service team.
Welcome to Mate Logistics Policy. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website and use our services, including when you opt-in to receive SMS communications from us.
• “Company” refers to Ocean Blue Logistics.
• “Customer” refers to any individual or entity utilizing our car shipping services.
• “Vehicle” refers to the automobile or other motorized equipment being transported.
• By placing an order with Ocean Blue Logistics, you enter into a binding agreement to use our car shipping services under these Terms and Conditions.
• All quotes provided are estimates and are subject to change based on final transport arrangements.
• A deposit or full payment may be required before transportation begins.
• The remaining balance must be paid upon delivery of the vehicle in cash or cashier’s check.
• We accept payments via credit card, zelle, venmo, paypal, cashapp, etc.].
• Cancellations must be made in writing.
• A cancellation fee may apply based on the timing and circumstances of the cancellation.
• Customers are responsible for preparing their vehicles for transport, including removing personal items and ensuring proper functionality.
• Ocean Blue Logistics is not liable for damages caused by loose or improperly secured items left in the vehicle.
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of your data.
• The Company provides insurance coverage during transit, subject to the terms of our insurance provider.
• Customers must inspect their vehicle upon delivery and document any damage before signing the delivery receipt.
• Ocean Blue Logistics is not responsible for damage caused by force majeure events (e.g., weather, natural disasters).
• While we strive to meet agreed-upon delivery times, delays may occur due to factors beyond our control (e.g., traffic, weather, mechanical issues).
• The Company is not liable for losses or expenses caused by delivery delays.
• Vehicles may not contain firearms, hazardous materials, or illegal items.
• Ocean Blue Logistics reserves the right to refuse service if prohibited items are found.
• Any disputes must first be reported to our customer service team.
• Ocean Blue Logistics reserves the right to modify these Terms and Conditions at any time.
• Changes will be communicated via our website, and continued use of our services constitutes acceptance of the updated Terms.
For questions, requests, or concerns about this policy or your data:
– Email: Support@matelogisticss.com
– Phone: (929) 592-3003
– Address: 6534 Myrtle Ave, Flushing, NY 11385, USA
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